Most buyers who look at new cars turn to the likely sources of information when buying a one: Close family and friends who have purchased the same model they’re considering; brands they’re loyal to; and automotive journalists and outlets they follow, like this one.

But buying used is a more involved process for many reasons.

First, no review by outlets like us will tell you how a car has been used in its life, or if it’s led a hard life under its current owner.

Second, you can’t rely on friends who’ve bought the car new, because the model they got might not necessarily match the used one you’re considering.

And finally, while you can be assured service at a new car dealership, you’re not afforded that luxury on the open used car market.

That said, e-commerce platforms specializing in used cars, like CARSOME Philippines, pride themselves on customer service. And its 100^th customer, Mr. Francisco Dinio shares his experience of buying a used car from the pre-owned market’s latest player.

The value of buying used

Of course, choosing whether or not to buy new is a difficult decision. Depending on your needs and capabilities, sometimes buying new is out of the question, so you end up buying used.

But buying second hand doesn’t necessarily have to be the can of worms people make it out to be – you just need to be thorough in your search, and know that what you’re buying is a quality product that has passed a stringent regime of examination and evaluation.

“Nowadays, it pays to be practical,” shares Mr. Dinio. “Imagine if you’ll buy a brand new car which costs so much money, and then after one year, two years the amount is already low or depreciated. But if you keep the vehicle in the proper way, you can keep it with that amount, makakatipid ka na.”

He adds, “Kasi kung bibili ka ng bago tapos maingat ka naman pala, you’ll tend to keep it. And I can see naman yung binebenta ninyo is well screened, di kayo nagbebenta nang basta-basta lang. Kitang-kita naman sa mga units ninyo.”

Perhaps Mr. Dinio hit the nail on the head – used car dealers shouldn’t just be in it to make a quick profit. Rather, they need to make sure that what they’re selling is top quality, and reasonably priced - and CARSOME fits his criteria to a tee.

Choosing the right seller

A top consideration when dealing with both new and used car dealers is how they treat you as a person. Finding agents who not only treat you with respect as a customer, but humanize you and treat you like a friend, are hard to come by.

As this was his sixth vehicle in 25 years, Mr. Dinio was no stranger to checking quality and condition, but this time around, he decided to take his business to CARSOME.

“I chose CARSOME Philippines because its personnel were very accommodating. Even if it’s already midnight, they answer my questions, clarifications and verifications pertaining to the unit I’m looking for.”

A refreshing experience

With any new service, it’s common for people to find out about it from social media, and Mr. Dinio was no different. He learned about CARSOME Philippines on Facebook.

So when he started looking for his sixth car – a Toyota Vios XE – he included CARSOME Philippines in his search, and realized how different the experience was.

“The people in CARSOME are very accommodating, from the documentations to answering queries, they are basically very sincere people,” shares Mr. Dinio.

“The usual buyers expect sellers to accommodate them, everything that they inquire about is being answered, given best answers, and that’s what I experienced sa CARSOME. So na-meet nila yung hinahanap ko kaya bumili ako kaagad. Nag-commit agad, natataranta pa,” Mr. Dinio proclaims.

Part of that experience was the treatment he received from CARSOME’s agents. Unlike other used car dealers, who shuffle you in and out as quickly as possible, Mr. Dinio recalls a much warmer and more personal approach.

“The way CARSOME accommodates the buyer was very presentable. Everything is nice and neat, not in a hurry to present the unit, in and out.”

When asked how he rates his buying experience in CARSOME, he gave not only the brand but also his specific agents a resounding perfect score – 10/10. Thanks to its accommodating nature, responsiveness, sincerity and genuine character.

It came as no surprise when asked if he’d recommend CARSOME, the answer was a loud, “Of course!”

So the next time you’re looking for a car, check out how CARSOME Philippines can be of service. If it worked well for over 100 people, it can certainly work for you.

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